rh360 Frequently Asked Questions
Everything you need to know about playing on rh360 — from account setup and GCash deposits to game rules, PAGCOR licensing, withdrawal times, bonuses, and responsible gaming tools. Can't find your answer? Contact our 24/7 support team via live chat or email.
Account & Registration
How do I create an account on rh360?
Creating an account on rh360 is quick and simple. Click the Sign Up button on the homepage, fill in your mobile number, email, and password, then verify your email address. You'll need to complete KYC verification (submitting a valid Philippine ID) before making your first withdrawal. The entire registration process takes less than 3 minutes.
What documents do I need for KYC verification on rh360?
rh360 accepts any valid government-issued Philippine ID: passport, driver's license, UMID, national ID, PRC ID, voter's ID, or postal ID. Make sure the document shows your full name, date of birth, photo, and is not expired. Upload a clear, colored photo of the front (and back if applicable). KYC is processed within 24 hours.
I forgot my rh360 password. How do I reset it?
Click Forgot Password on the rh360 login page, enter your registered email address, and you'll receive a password reset link within 2-3 minutes. Follow the link to create a new password. If you don't receive the email, check your spam folder or contact rh360 support via live chat for assistance.
Can I have more than one rh360 account?
No. rh360 strictly enforces a one-account-per-person policy in compliance with PAGCOR regulations and anti-money laundering rules. Creating multiple accounts (duplicate accounts) is prohibited and will result in permanent suspension of all accounts and forfeiture of balances. rh360 uses device fingerprinting and identity verification to detect duplicate registrations.
How do I close my rh360 account permanently?
To permanently close your rh360 account, contact support via live chat or email and request account closure. You'll need to verify your identity, withdraw any remaining balance, and confirm the closure request. Once processed, your account cannot be reopened. If you need a temporary break instead, consider using the self-exclusion tool available in Account Settings.
Deposits & Withdrawals
What is the minimum deposit on rh360?
The minimum deposit on rh360 is ₱100 for GCash, Maya, and most bank transfer methods. For crypto deposits (USDT TRC20), the minimum is approximately ₱500 equivalent. There is no maximum deposit limit, but deposits above ₱50,000 in a single transaction may require additional verification for anti-money laundering compliance.
How fast are GCash deposits on rh360?
GCash deposits on rh360 are instant in most cases. Once you complete the payment in your GCash app, funds typically appear in your rh360 wallet within 1-2 minutes. During peak hours or if there's a technical delay on GCash's side, it may take up to 10 minutes. If your deposit hasn't appeared after 15 minutes, contact rh360 support with your transaction reference number.
Does rh360 charge deposit fees?
rh360 does not charge any fees for deposits via GCash, Maya, GrabPay, or bank transfer. However, your payment provider (e.g., GCash, your bank) may charge their own transaction fees — check with them directly. For crypto deposits, you'll need to cover the blockchain network fee (gas fee), which varies depending on TRC20 network congestion.
Can I deposit using BPI, BDO, or Metrobank?
Yes. rh360 accepts bank transfers and online banking deposits from all major Philippine banks including BPI, BDO, Metrobank, Unionbank, Landbank, Security Bank, and more. Select Bank Transfer as your deposit method, choose your bank, and follow the instructions. Bank deposits are typically credited within 5-15 minutes during banking hours, or up to 1 hour outside banking hours.
How long do withdrawals take on rh360?
rh360 processes most withdrawal requests within 15 minutes to 2 hours, 24/7. GCash and Maya withdrawals are typically the fastest (under 30 minutes). Bank transfers may take 1-4 hours depending on your bank's processing time. First-time withdrawals require completed KYC verification and may take up to 24 hours for additional security checks. Crypto withdrawals (USDT) take 10-30 minutes depending on blockchain confirmation time.
What is the minimum withdrawal amount on rh360?
The minimum withdrawal on rh360 is ₱200 for GCash, Maya, and bank transfers. For crypto withdrawals (USDT TRC20), the minimum is approximately ₱1,000 equivalent to cover blockchain fees. There is no maximum withdrawal limit per transaction, but withdrawals exceeding ₱100,000 may require additional verification for security and compliance purposes.
Does rh360 charge withdrawal fees?
rh360 does not charge withdrawal fees for amounts above the minimum threshold. However, certain payment methods may have service fees imposed by the payment provider (not by rh360). GCash and Maya withdrawals are typically free. Bank transfers may incur a small interbank fee (₱10-25) depending on your bank. Crypto withdrawals require you to cover the TRC20 network fee.
Why was my withdrawal request delayed or rejected?
Common reasons for withdrawal delays or rejections on rh360 include: incomplete KYC verification, outstanding wagering requirements on a bonus, incorrect payment details (wrong GCash number, wrong bank account), security review flagged by the system, or attempting to withdraw to a payment method different from your deposit method. Contact rh360 support via live chat for specific details and resolution steps.
Games & Gameplay
What games are available on rh360?
rh360 offers a full casino game library including: JILI slots, Pragmatic Play slots, PG Soft slots, live dealer games (baccarat, roulette, blackjack, dragon tiger), Lucky Dice, Pool Rummy, Bingo, fishing games, and sports betting (basketball, boxing, football, e-sports). All games are mobile-optimized and playable on both iOS and Android devices via your browser — no app download required.
Are rh360 games fair and tested?
Yes. All games on rh360 are provided by licensed software providers who use certified Random Number Generators (RNG) tested by independent auditing firms like GLI and iTech Labs. rh360 operates under PAGCOR regulatory oversight, which requires fair play standards. Game RTPs (Return to Player percentages) are published in the game info sections and typically range from 95% to 98.5% depending on the game.
Can I play rh360 on my mobile phone?
Absolutely. rh360 is fully mobile-optimized and works seamlessly on iOS and Android smartphones and tablets via your mobile browser (Chrome, Safari, Firefox). You don't need to download an app — simply visit rh360.cam on your mobile device, log in, and start playing. All games, deposits, withdrawals, and account features are available on mobile.
What is RTP and how does it work on rh360 slots?
RTP (Return to Player) is the percentage of total bets a slot machine pays back to players over time. For example, a 96% RTP slot returns ₱96 for every ₱100 wagered on average over millions of spins. rh360 slots from providers like JILI, Pragmatic Play, and PG Soft have RTPs ranging from 95% to 98.5%. RTP is theoretical and applies over long-term play — short-term results vary due to variance.
Bonuses & Promotions
What is the rh360 welcome bonus and how do I claim it?
New rh360 players receive a 100% first deposit bonus up to ₱5,000 plus 50 free spins on selected JILI slots. To claim, register a new account, make your first deposit of at least ₱200, and the bonus is automatically credited. The bonus has a 20x wagering requirement, meaning you must wager the bonus amount 20 times before you can withdraw winnings. Check the Promotions page for current offers and terms.
What are wagering requirements and how do they work on rh360?
Wagering requirements (also called rollover or playthrough) are conditions attached to bonuses. A 20x wagering requirement on a ₱1,000 bonus means you must place ₱20,000 in total bets before you can withdraw bonus winnings. Not all games contribute equally: slots typically count 100%, live dealer games 10-20%, and some games may be excluded. Check the bonus terms on rh360 for specific game weightings and time limits.
Does rh360 have a loyalty program or VIP rewards?
Yes. rh360 operates a tiered loyalty program where you earn points for every bet you place. Points can be redeemed for free spins, cashback, and exclusive bonuses. VIP players receive personalized perks including higher withdrawal limits, faster payouts, dedicated account managers, birthday bonuses, and invitations to exclusive tournaments. VIP status is earned based on your total wagering volume over time.
Safety & Responsible Gaming
Is rh360 legal and licensed in the Philippines?
Yes. rh360 operates under PAGCOR (Philippine Amusement and Gaming Corporation) regulatory oversight, the official government body that licenses and regulates legal gambling in the Philippines. rh360 complies with all Philippine gambling laws, data privacy regulations, and anti-money laundering requirements. You can verify licensing information in the footer of rh360.cam or by contacting PAGCOR directly.
What is the minimum age to play on rh360?
You must be at least 21 years old to register, deposit, or play on rh360, as required by Philippine gambling laws and PAGCOR regulations. rh360 enforces strict age verification through KYC checks. Any player found to be under 21 will have their account permanently suspended, all bets voided, and any winnings forfeited. Providing false age information is a criminal offense.
How do I set deposit limits or self-exclude on rh360?
rh360 offers responsible gaming tools in your Account Settings. You can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. To activate self-exclusion (temporary or permanent account suspension), contact rh360 support via live chat or email. Self-exclusion periods range from 24 hours to permanent closure. Once activated, your account is locked for the entire exclusion period with no exceptions.
Where can I get help if I have a gambling problem?
If you're struggling with gambling, free and confidential help is available through the PAGCOR Responsible Gaming Hotline, which provides counseling, treatment referrals, and self-exclusion support for Filipino players. You can also contact rh360 support 24/7 to activate self-exclusion or adjust your limits. Local counseling services in Metro Manila, Cebu, and Davao also offer behavioral health support for problem gambling.
How do I contact rh360 customer support?
rh360 customer support is available 24/7 via live chat on rh360.cam (click the chat icon in the bottom-right corner) and by email at [email protected]. Live chat is the fastest option, with response times under 2 minutes. Email responses are typically sent within 1-4 hours. Support staff are Filipino-English bilingual and can assist with account issues, deposits, withdrawals, bonuses, and technical problems.
We're Here 24/7
Can't find what you're looking for in the FAQ? Our rh360 support team is ready to help any time of the day or night.
Live Chat
Get instant answers from our bilingual Filipino-English support team. Average response time: under 2 minutes, available 24/7 every day of the year.
Email Support
Send a detailed message to [email protected] for complex issues. Our team responds within 1-4 hours. Include your account username and a screenshot if relevant.
Responsible Gaming
Need to set limits, activate self-exclusion, or talk to someone about your play? Our responsible gaming team handles these requests with full confidentiality and zero judgment.
Jump Into the Action on rh360
Got your questions answered? Explore rh360's full game library, claim your welcome bonus, and start playing slots, live casino, Lucky Dice, Bingo, and more. 21+ only. Play responsibly.
21+ only · PAGCOR-regulated · Play Responsibly · Responsible Gaming · Terms & Conditions