rh360 Privacy Policy

1 Introduction

rh360 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users ("you", "Player", "User") in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations as enforced by the National Privacy Commission of the Philippines.

This Privacy Policy applies to all personal information collected through rh360.cam, including information collected during account registration, gameplay, customer support interactions, and marketing communications. It also covers data collected through cookies and similar tracking technologies when you access rh360 via web browser or mobile device.

rh360 acts as the data controller for all personal information collected through the Platform. rh360 determines the purposes and means of processing your personal data and is responsible for ensuring compliance with applicable data protection laws.

2 Personal Data We Collect

rh360 collects and processes the following categories of personal data:

Account Registration Data:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you are 21 years of age or older)
• Residential address in the Philippines
• Mobile phone number
• Email address
• Username and encrypted password

Identity Verification (KYC) Data:

• Government-issued ID (e.g., Philippine passport, driver's license, UMID, Voter's ID, or national ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie photograph for identity matching purposes

Financial & Transaction Data:

• Deposit and withdrawal transaction history
• Payment method details (e.g., GCash mobile number, bank account name for BPI/BDO/Metrobank withdrawals, USDT wallet address)
• Gameplay transaction records (bets placed, winnings, bonus claims)

Technical & Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration, pages visited, and click paths
• Game preferences and play history

Communications Data:

• Customer support chat logs, email correspondence, and complaint records
• Marketing preferences and email engagement data (opens, clicks)

3 How We Use Your Personal Data

rh360 processes your personal data for the following purposes:

• Account management: To create, maintain, and authenticate your rh360 account, and to enable you to access games, make transactions, and manage account settings.
• Identity verification (KYC/AML): To verify your identity and age in compliance with PAGCOR regulations and the Anti-Money Laundering Act (AMLA) of the Philippines.
• Transaction processing: To process deposits, withdrawals, and in-game transactions, and to maintain accurate financial records.
• Security & fraud prevention: To detect and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct as outlined in the rh360 Terms & Conditions.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance via live chat, email, or phone.
• Platform improvement: To analyze usage patterns, identify technical issues, and improve the functionality and user experience of rh360.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing emails. You may unsubscribe at any time.
• Regulatory compliance: To comply with legal obligations under Philippine law, including reporting requirements to PAGCOR, the National Privacy Commission, and law enforcement authorities where required.
• Responsible gaming: To monitor gameplay behavior and intervene where patterns indicate potential problem gambling, in accordance with PAGCOR's responsible gaming framework.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012, rh360 processes your personal data based on the following legal grounds:

• Contractual necessity: Processing is necessary for the performance of the contract between you and rh360 (i.e., the Terms & Conditions), including account registration, transaction processing, and game access.
• Legal obligation: Processing is required to comply with Philippine laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and National Privacy Commission directives.
• Legitimate interests: Processing is necessary for rh360's legitimate business interests in preventing fraud, ensuring platform security, and improving services — provided these interests do not override your fundamental rights and freedoms.
• Consen t: Where you have provided explicit consent — such as opting in to marketing communications — processing is based on that consent. You may withdraw consent at any time by contacting rh360 support or using the unsubscribe link in any marketing email.

5 Data Sharing & Disclosure

rh360 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data may be shared in the following limited circumstances:

• Regulatory authorities: rh360 is required to share certain player data with PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other government bodies as required by Philippine law.
• Payment processors: Your transaction data is shared with payment service providers — including GCash, Maya, GrabPay, BPI, BDO, and Metrobank — to the extent necessary to process deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Identity verification providers: KYC data may be shared with accredited third-party identity verification services to validate the authenticity of documents you submit. These providers are bound by contractual data protection obligations.
• Game software providers: Certain technical data — such as your Player ID, bet history, and session data — may be shared with rh360's licensed game software partners to enable gameplay functionality, resolve disputes, and detect cheating. Game providers do not receive your full personal profile.
• Legal and law enforcement: rh360 may disclose personal data to law enforcement agencies, courts, or government authorities where required by a valid legal order, warrant, or regulatory direction.
• Business transfers: In the event of a merger, acquisition, or sale of rh360's business assets, your personal data may be transferred to the acquiring entity. rh360 will provide notice of any such transfer and ensure that the acquiring entity is bound by equivalent data protection obligations.

6 Data Security

rh360 implements a comprehensive suite of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and rh360 servers is encrypted using 256-bit SSL/TLS protocols.
• Data encryption at rest: Sensitive personal data — including KYC documents, payment details, and authentication credentials — is encrypted when stored on rh360 infrastructure.
• Access controls: Access to personal data is restricted to rh360 personnel and authorized third parties who have a legitimate need to access it. All access is governed by role-based permissions and subject to audit logging.
• Two-factor authentication: rh360 offers optional 2FA for player accounts to provide an additional layer of authentication security.
• Intrusion detection & monitoring: rh360's infrastructure is continuously monitored for security threats, unusual access patterns, and potential data breaches using automated detection systems.
• Regular security audits: rh360 conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities in its systems.
• Staff training: All rh360 personnel who handle personal data receive mandatory data protection training.

Despite these measures, no data transmission over the internet or electronic storage system is completely immune to risk. In the event of a personal data breach that poses a real risk of serious harm to affected players, rh360 will notify the National Privacy Commission and affected individuals within 72 hours of becoming aware of the breach, as required by the Data Privacy Act of 2012.

7 Data Retention

rh360 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected and to comply with applicable legal obligations. The following retention periods apply:

• Account data: Retained for the duration of your active rh360 account, and for a period of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of submission, as required by AMLC and PAGCOR regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act and PAGCOR requirements.
• Customer support communications: Retained for two (2) years from the date of the final communication in a support thread, or longer if the matter involves an ongoing dispute or regulatory inquiry.
• Marketing preference data: Retained until you withdraw your marketing consent, after which your email address will be moved to a suppression list to ensure no further marketing emails are sent.
• Technical and usage data (cookies, logs): Retained for up to thirteen (13) months from collection, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents reconstruction of the original information.

8 Your Data Rights

Under the Data Privacy Act of 2012 and applicable National Privacy Commission regulations, you have the following rights with respect to your personal data held by rh360:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, which is the primary purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data rh360 holds about you, including information on the purposes for which it is processed.
• Right to correction: You have the right to request correction of inaccurate, incomplete, or outdated personal data held by rh360. Minor corrections (e.g., contact details) can be made directly within your rh360 account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to rh360's legal retention obligations under PAGCOR and AMLC requirements.
• Right to data portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests where your rights and freedoms override those interests.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe rh360 has not handled your personal data in accordance with applicable law.

To exercise any of the above rights, please submit a written request to rh360 via the live chat support or by email at [email protected]. rh360 will respond to all data rights requests within fifteen (15) business days. In certain cases, particularly for complex requests or those involving regulatory data, a response may take up to thirty (30) days.

9 Cookies & Tracking Technologies

rh360 uses cookies and similar tracking technologies (including web beacons and local storage) to enhance your experience on the Platform. The following types of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load balancing cookies. These cannot be disabled without impairing core functionality.
• Functional cookies: Remember your preferences — such as language settings, game display preferences, and login state — to personalize your rh360 experience across sessions.
• Analytics cookies: Collect aggregated, anonymized data about how players interact with rh360 — including which pages are visited, how long sessions last, and which features are used most. This data is used solely to improve the Platform.
• Security cookies: Used to detect fraudulent activity, multiple account creation from a single device, and other prohibited conduct, in accordance with the rh360 Terms & Conditions.

rh360 does not use third-party advertising cookies or share cookie data with advertising networks. You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of rh360.

10 Third-Party Links & Services

rh360.cam may contain references to third-party services — such as payment processors and game providers — whose privacy practices are governed by their own privacy policies. rh360 is not responsible for the privacy practices of any third-party services you interact with in connection with rh360.

rh360 does not embed third-party social media tracking pixels, advertising networks, or behavioral profiling scripts on its Platform. All analytics conducted by rh360 are first-party and subject to this Privacy Policy.

11 Children's Privacy & Age Restriction

rh360 is strictly an adult platform. Access to rh360 is prohibited for any person under 21 years of age, in accordance with Philippine gambling laws and PAGCOR regulations.

rh360 does not knowingly collect, use, or retain personal data from individuals under 21 years of age. If rh360 becomes aware that personal data has been collected from an underage individual, that account will be immediately suspended, all personal data will be deleted, and any funds held in the account will be returned to the originating payment method after mandatory verification.

12 International Data Transfers

rh360 primarily stores and processes personal data on servers located within or proximate to the Philippines. In limited circumstances — such as the use of international game software providers or cloud infrastructure services — your data may be processed in other jurisdictions.

Where personal data is transferred outside of the Philippines, rh360 ensures that equivalent data protection safeguards are in place, including contractual data protection clauses that require the recipient to handle your data in accordance with the Data Privacy Act of 2012 and applicable National Privacy Commission guidelines.

rh360 does not transfer personal data to jurisdictions that do not provide adequate levels of data protection without appropriate contractual or legal safeguards in place.

13 Changes to This Privacy Policy

rh360 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The effective date of the current version is displayed at the top of this page.

For material changes that significantly affect your rights or how your personal data is used, rh360 will provide at least seven (7) days' advance notice via email to your registered address and/or via a prominent on-platform notification. Your continued use of rh360 after the effective date of any updated Privacy Policy constitutes your acceptance of the changes.

rh360 encourages you to review this Privacy Policy periodically. The most current version is always available at rh360.cam/privacy-policy.

14 Contact & Data Protection Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or rh360's data protection practices, please contact us through the following channels:

• Live Chat: Available 24/7 directly on rh360.cam — the fastest channel for general privacy queries.
• Email: [email protected] — for formal data rights requests, breach reports, and written privacy complaints. All formal requests receive a written acknowledgment within two (2) business days.

If you are not satisfied with rh360's response to your privacy concern, you have the right to escalate the matter to the National Privacy Commission of the Philippines at privacy.gov.ph.